Customer Service Representatives Salary in Capital/Northern New York

BLS Occupational Employment & Wage Statistics • May 2025 • Capital/Northern New York nonmetropolitan area

Median annual salary $40,910 -4.5% vs national
Median hourly $19.67
10th percentile $33,440
90th percentile $59,060
Employed locally 1,700
National median $42,830

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Customer Service Representatives
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Capital/Northern New York
vs

    Salary percentile breakdown

    10th
    $33,440
    25th
    $36,610
    50th (median)
    $40,910
    75th
    $47,820
    90th
    $59,060

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Related occupations in Capital/Northern New York

    OccupationMedian salary
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $46,600
    Office Clerks, General $41,350
    Bookkeeping, Accounting, and Auditing Clerks $47,210
    First-Line Supervisors of Office and Administrative Support Workers $63,900
    Receptionists and Information Clerks $39,150
    Shipping, Receiving, and Inventory Clerks $43,360

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Capital/Northern New York?

    The median hourly wage for Customer Service Representatives in Capital/Northern New York is $19.67, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.42 or more per hour.

    Is Capital/Northern New York above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Capital/Northern New York is 4.5% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Capital/Northern New York?

    Entry-level Customer Service Representatives (10th percentile) earn around $33,440 per year in Capital/Northern New York. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $36,610.