Customer Service Representatives Salary in Des Moines, IA

In Des Moines, Iowa, the typical Customer Service Representative earns a median annual salary of $48,240, which is higher than the national median for this occupation at $42,830. This local salary translates to an hourly rate of approximately $23.19. When compared to the area's median household income of $84,209, it becomes evident that a single customer service representative typically earns less than half of what the average Des Moines household makes annually. Despite this discrepancy, the robust employment numbers with 11,210 individuals working in this role and a relatively low local unemployment rate of 3.00% suggest stable job opportunities within the sector.

Entry-level Customer Service Representatives in Des Moines earn around $34,110 annually, which is at the 10th percentile mark for salaries in this field, while those at the 25th percentile make approximately $39,280 per year. Conversely, experienced workers with higher skills or responsibilities can earn significantly more, as evidenced by a 75th percentile salary of $58,320 and up to $64,730 for those in the top 10% (90th percentile). This substantial difference is driven by factors such as experience, skill set, performance, and possibly additional roles like managerial duties. These elements contribute to the wage progression from entry-level positions to more experienced roles within the customer service industry.