Customer Service Representatives Salary in Maryland

BLS Occupational Employment & Wage Statistics • May 2025 • Maryland nonmetropolitan area

Median annual salary $36,980 -13.7% vs national
Median hourly $17.78
10th percentile $31,200
90th percentile $55,950
Employed locally 1,690
National median $42,830

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Customer Service Representatives
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    Salary percentile breakdown

    10th
    $31,200
    25th
    $33,970
    50th (median)
    $36,980
    75th
    $45,420
    90th
    $55,950

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Related occupations in Maryland

    OccupationMedian salary
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $43,860
    Office Clerks, General $40,190
    First-Line Supervisors of Office and Administrative Support Workers $57,860
    Bookkeeping, Accounting, and Auditing Clerks $47,600
    Receptionists and Information Clerks $35,820
    Hotel, Motel, and Resort Desk Clerks $31,490

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Maryland?

    The median hourly wage for Customer Service Representatives in Maryland is $17.78, based on BLS OEWS 2025 data. Top earners (90th percentile) make $28.11 or more per hour.

    Is Maryland above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Maryland is 13.7% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Maryland?

    Entry-level Customer Service Representatives (10th percentile) earn around $31,200 per year in Maryland. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $33,970.