Customer Service Representatives Salary in Massachusetts

BLS Occupational Employment & Wage Statistics • May 2025 • Massachusetts nonmetropolitan area

Median annual salary $46,600 +8.8% vs national
Median hourly $22.41
10th percentile $35,550
90th percentile $65,450
Employed locally 500
National median $42,830

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Customer Service Representatives
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Massachusetts
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    Salary percentile breakdown

    10th
    $35,550
    25th
    $38,060
    50th (median)
    $46,600
    75th
    $59,030
    90th
    $65,450

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Related occupations in Massachusetts

    OccupationMedian salary
    Office Clerks, General $49,680
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $52,840
    Bookkeeping, Accounting, and Auditing Clerks $57,120
    First-Line Supervisors of Office and Administrative Support Workers $67,980
    Receptionists and Information Clerks $43,680
    Shipping, Receiving, and Inventory Clerks $47,590

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Massachusetts?

    The median hourly wage for Customer Service Representatives in Massachusetts is $22.41, based on BLS OEWS 2025 data. Top earners (90th percentile) make $34.13 or more per hour.

    Is Massachusetts above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Massachusetts is 8.8% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Massachusetts?

    Entry-level Customer Service Representatives (10th percentile) earn around $35,550 per year in Massachusetts. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $38,060.