Customer Service Representatives Salary in Florence, AL

BLS Occupational Employment & Wage Statistics • May 2025 • Florence-Muscle Shoals, AL

Median annual salary $36,950 -13.7% vs national
Median hourly $17.77
10th percentile $28,860
90th percentile $47,870
Employed locally 670
National median $42,830

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Customer Service Representatives
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Florence, AL
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    Salary percentile breakdown

    10th
    $28,860
    25th
    $32,240
    50th (median)
    $36,950
    75th
    $43,680
    90th
    $47,870

    Florence economic context

    Unemployment rate 3.30% 2024 annual avg • BLS LAUS
    Median household income $58,049 2023 • Census ACS
    Customer Service Representatives salary vs area income 64% Median Customer Service Representatives salary is 36% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    Alaska nonmetropolitan area $48,980
    Vallejo, CA $48,230
    Santa Rosa-Petaluma, CA $48,150
    California $47,790
    Denver-Aurora-Centennial, CO $47,310

    Related occupations in Florence, AL

    OccupationMedian salary
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $38,730
    Medical Secretaries and Administrative Assistants $34,580
    First-Line Supervisors of Office and Administrative Support Workers $54,130
    Bookkeeping, Accounting, and Auditing Clerks $39,200
    Office Clerks, General $28,460
    Receptionists and Information Clerks $30,170

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Florence?

    The median hourly wage for Customer Service Representatives in Florence, AL is $17.77, based on BLS OEWS 2025 data. Top earners (90th percentile) make $24.72 or more per hour.

    Is Florence above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Florence, AL is 13.7% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Florence?

    Entry-level Customer Service Representatives (10th percentile) earn around $28,860 per year in Florence, AL. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $32,240.