Customer Service Representatives Salary in Iowa City, IA

BLS Occupational Employment & Wage Statistics • May 2025 • Iowa City, IA

Median annual salary $37,940 -11.4% vs national
Median hourly $18.24
10th percentile $28,010
90th percentile $62,350
Employed locally 1,170
National median $42,830

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Customer Service Representatives
in
Iowa City, IA
vs

    Salary percentile breakdown

    10th
    $28,010
    25th
    $31,200
    50th (median)
    $37,940
    75th
    $52,020
    90th
    $62,350

    Iowa City economic context

    Unemployment rate 2.40% 2024 annual avg • BLS LAUS
    Median household income $74,142 2023 • Census ACS
    Customer Service Representatives salary vs area income 51% Median Customer Service Representatives salary is 49% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    District of Columbia $49,210
    Des Moines-West Des Moines, IA $48,240
    California $47,790
    Olympia-Lacey-Tumwater, WA $47,530
    Denver-Aurora-Centennial, CO $47,310
    North Valley-Northern Mountains Region of California nonmetropolitan area $46,610

    Related occupations in Iowa City, IA

    OccupationMedian salary
    Office Clerks, General$43,770
    Medical Secretaries and Administrative Assistants$48,710
    Bookkeeping, Accounting, and Auditing Clerks$46,750
    Executive Secretaries and Executive Administrative Assistants$53,170
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$47,640
    First-Line Supervisors of Office and Administrative Support Workers$64,550

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Iowa City?

    The median hourly wage for Customer Service Representatives in Iowa City, IA is $18.24, based on BLS OEWS 2025 data. Top earners (90th percentile) make $31.60 or more per hour.

    Is Iowa City above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Iowa City, IA is 11.4% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Iowa City?

    Entry-level Customer Service Representatives (10th percentile) earn around $28,010 per year in Iowa City, IA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $31,200.