Customer Service Representatives Salary in Lansing, MI

In Lansing, MI, the typical Customer Service Representative earns a median annual salary of $40,160, which is approximately $2,670 below the national median for this occupation at $42,830. This figure equates to a median hourly wage of $19.31. When compared to the local area's median household income of $70,886, it becomes evident that an individual working as a Customer Service Representative generally earns less than what is considered typical for a household in Lansing. The employment landscape for this occupation includes approximately 4,700 individuals, with the local unemployment rate standing at 4.40%, suggesting moderate job availability within the region.

For those entering the field of customer service, salaries begin near the lower end of the spectrum; specifically, individuals at the 10th percentile earn about $30,560 annually. As experience and skills are gained, earnings increase significantly, with those in the 75th percentile making around $48,360 per year. The highest earners in this field, represented by the 90th percentile, can expect to make approximately $59,580 annually. This notable disparity between entry-level and experienced positions is driven by a combination of factors, including increased responsibility, developed expertise, and often, leadership roles that accompany longer tenure within an organization or industry.