Customer Service Representatives Salary in Roanoke, VA

BLS Occupational Employment & Wage Statistics • May 2025 • Roanoke, VA

Median annual salary $44,560 +4% vs national
Median hourly $21.42
10th percentile $27,650
90th percentile $54,370
Employed locally 2,850
National median $42,830

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Customer Service Representatives
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Roanoke, VA
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    Salary percentile breakdown

    10th
    $27,650
    25th
    $34,390
    50th (median)
    $44,560
    75th
    $48,310
    90th
    $54,370

    Roanoke economic context

    Unemployment rate 2.90% 2024 annual avg • BLS LAUS
    Median household income $67,447 2023 • Census ACS
    Customer Service Representatives salary vs area income 66% Median Customer Service Representatives salary is 34% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    Vallejo, CA $48,230
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    North Valley-Northern Mountains Region of California nonmetropolitan area $46,610
    Spokane-Spokane Valley, WA $45,410
    Washington-Arlington-Alexandria, DC-VA-MD-WV $44,800

    Related occupations in Roanoke, VA

    OccupationMedian salary
    Office Clerks, General$41,210
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$42,410
    Bookkeeping, Accounting, and Auditing Clerks$45,060
    First-Line Supervisors of Office and Administrative Support Workers$60,690
    Receptionists and Information Clerks$31,790
    Shipping, Receiving, and Inventory Clerks$40,440

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Roanoke?

    The median hourly wage for Customer Service Representatives in Roanoke, VA is $21.42, based on BLS OEWS 2025 data. Top earners (90th percentile) make $26.65 or more per hour.

    Is Roanoke above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Roanoke, VA is 4% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Roanoke?

    Entry-level Customer Service Representatives (10th percentile) earn around $27,650 per year in Roanoke, VA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $34,390.