Customer Service Representatives Salary in Waterloo, IA

BLS Occupational Employment & Wage Statistics • May 2025 • Waterloo-Cedar Falls, IA

Median annual salary $40,520 -5.4% vs national
Median hourly $19.48
10th percentile $30,990
90th percentile $59,970
Employed locally 1,410
National median $42,830

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Customer Service Representatives
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Waterloo, IA
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    Salary percentile breakdown

    10th
    $30,990
    25th
    $35,860
    50th (median)
    $40,520
    75th
    $48,250
    90th
    $59,970

    Waterloo economic context

    Unemployment rate 3.50% 2024 annual avg • BLS LAUS
    Median household income $68,916 2023 • Census ACS
    Customer Service Representatives salary vs area income 59% Median Customer Service Representatives salary is 41% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    District of Columbia $49,210
    Des Moines-West Des Moines, IA $48,240
    California $47,790
    Olympia-Lacey-Tumwater, WA $47,530
    Denver-Aurora-Centennial, CO $47,310
    North Valley-Northern Mountains Region of California nonmetropolitan area $46,610

    Related occupations in Waterloo, IA

    OccupationMedian salary
    Office Clerks, General $42,400
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $44,690
    Bookkeeping, Accounting, and Auditing Clerks $47,130
    Medical Secretaries and Administrative Assistants $38,790
    First-Line Supervisors of Office and Administrative Support Workers $57,830
    Shipping, Receiving, and Inventory Clerks $44,980

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Waterloo?

    The median hourly wage for Customer Service Representatives in Waterloo, IA is $19.48, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.44 or more per hour.

    Is Waterloo above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Waterloo, IA is 5.4% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Waterloo?

    Entry-level Customer Service Representatives (10th percentile) earn around $30,990 per year in Waterloo, IA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,860.