Customer Service Representatives Salary in Allentown, PA-NJ

BLS Occupational Employment & Wage Statistics • May 2025 • Allentown-Bethlehem-Easton, PA-NJ

Median annual salary $40,560 -5.3% vs national
Median hourly $19.50
10th percentile $29,700
90th percentile $61,290
Employed locally 5,450
National median $42,830

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Type a city below to see how Allentown, PA-NJ stacks up on salary and cost of living.

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Customer Service Representatives
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    Salary percentile breakdown

    10th
    $29,700
    25th
    $35,390
    50th (median)
    $40,560
    75th
    $49,350
    90th
    $61,290

    Allentown economic context

    Unemployment rate 3.90% 2024 annual avg • BLS LAUS
    Median household income $82,602 2023 • Census ACS
    Customer Service Representatives salary vs area income 49% Median Customer Service Representatives salary is 51% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Napa, CA $50,910
    Minneapolis-St. Paul-Bloomington, MN-WI $48,030
    Philadelphia-Camden-Wilmington, PA-NJ-DE-MD $45,280
    San Luis Obispo-Paso Robles, CA $44,790
    Grants Pass, OR $44,150
    Lancaster, PA $42,960

    Related occupations in Allentown, PA-NJ

    OccupationMedian salary
    Office Clerks, General $44,290
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $46,140
    First-Line Supervisors of Office and Administrative Support Workers $63,130
    Shipping, Receiving, and Inventory Clerks $46,570
    Bookkeeping, Accounting, and Auditing Clerks $48,000
    Receptionists and Information Clerks $36,650

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Allentown?

    The median hourly wage for Customer Service Representatives in Allentown, PA-NJ is $19.50, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.06 or more per hour.

    Is Allentown above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Allentown, PA-NJ is 5.3% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Allentown?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,700 per year in Allentown, PA-NJ. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,390.