Customer Service Representatives Salary in Philadelphia, PA-NJ-DE-MD

BLS Occupational Employment & Wage Statistics • May 2025 • Philadelphia-Camden-Wilmington, PA-NJ-DE-MD

Median annual salary $45,280 +5.7% vs national
Median hourly $21.77
10th percentile $31,710
90th percentile $67,210
Employed locally 47,010
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Philadelphia, PA-NJ-DE-MD stacks up on salary and cost of living.

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Customer Service Representatives
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    Salary percentile breakdown

    10th
    $31,710
    25th
    $36,480
    50th (median)
    $45,280
    75th
    $56,660
    90th
    $67,210

    Philadelphia economic context

    Unemployment rate 3.80% 2024 annual avg • BLS LAUS
    Median household income $89,273 2023 • Census ACS
    Customer Service Representatives salary vs area income 51% Median Customer Service Representatives salary is 49% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Napa, CA $50,910
    Minneapolis-St. Paul-Bloomington, MN-WI $48,030
    San Luis Obispo-Paso Robles, CA $44,790
    Grants Pass, OR $44,150
    Lancaster, PA $42,960
    Pittsburgh, PA $41,300

    Related occupations in Philadelphia, PA-NJ-DE-MD

    OccupationMedian salary
    Office Clerks, General $46,020
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $47,800
    First-Line Supervisors of Office and Administrative Support Workers $69,690
    Bookkeeping, Accounting, and Auditing Clerks $51,290
    Receptionists and Information Clerks $37,610
    Medical Secretaries and Administrative Assistants $45,530

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Philadelphia?

    The median hourly wage for Customer Service Representatives in Philadelphia, PA-NJ-DE-MD is $21.77, based on BLS OEWS 2025 data. Top earners (90th percentile) make $32.53 or more per hour.

    Is Philadelphia above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Philadelphia, PA-NJ-DE-MD is 5.7% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Philadelphia?

    Entry-level Customer Service Representatives (10th percentile) earn around $31,710 per year in Philadelphia, PA-NJ-DE-MD. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $36,480.