Customer Service Representatives Salary in Lancaster, PA

BLS Occupational Employment & Wage Statistics • May 2025 • Lancaster, PA

Median annual salary $42,960 +0.3% vs national
Median hourly $20.65
10th percentile $29,200
90th percentile $62,070
Employed locally 4,010
National median $42,830

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Customer Service Representatives
in
Lancaster, PA
vs

    Salary percentile breakdown

    10th
    $29,200
    25th
    $34,990
    50th (median)
    $42,960
    75th
    $50,510
    90th
    $62,070

    Lancaster economic context

    Unemployment rate 2.90% 2024 annual avg • BLS LAUS
    Median household income $83,703 2023 • Census ACS
    Customer Service Representatives salary vs area income 51% Median Customer Service Representatives salary is 49% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Napa, CA $50,910
    Minneapolis-St. Paul-Bloomington, MN-WI $48,030
    Philadelphia-Camden-Wilmington, PA-NJ-DE-MD $45,280
    San Luis Obispo-Paso Robles, CA $44,790
    Grants Pass, OR $44,150
    Pittsburgh, PA $41,300

    Related occupations in Lancaster, PA

    OccupationMedian salary
    Office Clerks, General $41,910
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $44,100
    Bookkeeping, Accounting, and Auditing Clerks $47,060
    First-Line Supervisors of Office and Administrative Support Workers $61,900
    Shipping, Receiving, and Inventory Clerks $43,830
    Receptionists and Information Clerks $35,560

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Lancaster?

    The median hourly wage for Customer Service Representatives in Lancaster, PA is $20.65, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.93 or more per hour.

    Is Lancaster above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Lancaster, PA is 0.3% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Lancaster?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,200 per year in Lancaster, PA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $34,990.