Customer Service Representatives Salary in Boston, MA-NH

BLS Occupational Employment & Wage Statistics • May 2025 • Boston-Cambridge-Newton, MA-NH

Median annual salary $49,060 +14.5% vs national
Median hourly $23.59
10th percentile $36,200
90th percentile $75,040
Employed locally 41,150
National median $42,830

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Customer Service Representatives
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Boston, MA-NH
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    Salary percentile breakdown

    10th
    $36,200
    25th
    $40,870
    50th (median)
    $49,060
    75th
    $61,210
    90th
    $75,040

    Boston economic context

    Unemployment rate 3.70% 2024 annual avg • BLS LAUS
    Median household income $112,484 2023 • Census ACS
    Customer Service Representatives salary vs area income 44% Median Customer Service Representatives salary is 56% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Seattle-Tacoma-Bellevue, WA $51,090
    Manchester-Nashua, NH $48,620
    Santa Rosa-Petaluma, CA $48,150
    Massachusetts $48,060
    Bozeman, MT $47,140
    Yakima, WA $47,100

    Related occupations in Boston, MA-NH

    OccupationMedian salary
    Office Clerks, General $49,670
    First-Line Supervisors of Office and Administrative Support Workers $76,980
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $56,060
    Bookkeeping, Accounting, and Auditing Clerks $58,400
    Receptionists and Information Clerks $43,520
    Medical Secretaries and Administrative Assistants $50,460

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Boston?

    The median hourly wage for Customer Service Representatives in Boston, MA-NH is $23.59, based on BLS OEWS 2025 data. Top earners (90th percentile) make $36.51 or more per hour.

    Is Boston above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Boston, MA-NH is 14.5% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Boston?

    Entry-level Customer Service Representatives (10th percentile) earn around $36,200 per year in Boston, MA-NH. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $40,870.