Customer Service Representatives Salary in Massachusetts
BLS OEWS May 2025 • 7 metro areas • Massachusetts
Customer Service Representatives in Massachusetts earn a median salary of $45,514 per year on average across 7 metro and nonmetro areas, +6.3% vs the national median of $42,830. An estimated 52,640 customer service representatives are employed across Massachusetts, with salaries ranging from $43,100 to $49,060 depending on location.
$45,514
Avg median salary in Massachusetts
$49,060
Highest paying metro
$43,100
Lowest paying metro
52,640
Employed in Massachusetts
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Customer Service Representatives
inCustomer Service Representatives salaries by city in Massachusetts
| Metro area | Median salary | 25th pct | 75th pct | Employed |
|---|---|---|---|---|
| Boston, MA-NH | $49,060 | $40,870 | $61,210 | 41,150 |
| Massachusetts | $46,600 | $38,060 | $59,030 | 500 |
| Worcester, MA | $46,190 | $38,820 | $56,630 | 5,230 |
| Springfield, MA | $45,410 | $37,690 | $50,980 | 2,900 |
| Barnstable Town, MA | $44,610 | $38,160 | $54,750 | 1,300 |
| Pittsfield, MA | $43,630 | $36,610 | $54,990 | 770 |
| Amherst Town, MA | $43,100 | $36,800 | $51,290 | 790 |