Customer Service Representatives Salary in Durham, NC

BLS Occupational Employment & Wage Statistics • May 2025 • Durham-Chapel Hill, NC

Median annual salary $46,260 +8% vs national
Median hourly $22.24
10th percentile $31,200
90th percentile $62,220
Employed locally 5,230
National median $42,830

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Type a city below to see how Durham, NC stacks up on salary and cost of living.

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Customer Service Representatives
in
Durham, NC
vs

    Salary percentile breakdown

    10th
    $31,200
    25th
    $36,520
    50th (median)
    $46,260
    75th
    $51,360
    90th
    $62,220

    Durham economic context

    Unemployment rate 3.20% 2024 annual avg • BLS LAUS
    Median household income $81,017 2023 • Census ACS
    Customer Service Representatives salary vs area income 57% Median Customer Service Representatives salary is 43% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Francisco-Oakland-Fremont, CA $56,400
    Manchester-Nashua, NH $48,620
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Trenton-Princeton, NJ $45,950
    Providence-Warwick, RI-MA $45,710
    Charlotte-Concord-Gastonia, NC-SC $44,480

    Related occupations in Durham, NC

    OccupationMedian salary
    Medical Secretaries and Administrative Assistants $45,500
    Office Clerks, General $46,210
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $47,130
    Bookkeeping, Accounting, and Auditing Clerks $52,640
    First-Line Supervisors of Office and Administrative Support Workers $66,540
    Executive Secretaries and Executive Administrative Assistants $64,910

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Durham?

    The median hourly wage for Customer Service Representatives in Durham, NC is $22.24, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.98 or more per hour.

    Is Durham above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Durham, NC is 8% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Durham?

    Entry-level Customer Service Representatives (10th percentile) earn around $31,200 per year in Durham, NC. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $36,520.