Customer Service Representatives Salary in Lakeland, FL

BLS Occupational Employment & Wage Statistics • May 2025 • Lakeland-Winter Haven, FL

Median annual salary $36,530 -14.7% vs national
Median hourly $17.56
10th percentile $29,950
90th percentile $50,300
Employed locally 5,820
National median $42,830

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Customer Service Representatives
in
Lakeland, FL
vs

    Salary percentile breakdown

    10th
    $29,950
    25th
    $31,720
    50th (median)
    $36,530
    75th
    $44,570
    90th
    $50,300

    Lakeland economic context

    Unemployment rate 4.20% 2024 annual avg • BLS LAUS
    Median household income $63,644 2023 • Census ACS
    Customer Service Representatives salary vs area income 57% Median Customer Service Representatives salary is 43% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Naples-Marco Island, FL $42,430
    South Florida nonmetropolitan area $41,240
    Flagstaff, AZ $40,210
    Jacksonville, FL $39,870
    Tampa-St. Petersburg-Clearwater, FL $39,780
    Pensacola-Ferry Pass-Brent, FL $39,730

    Related occupations in Lakeland, FL

    OccupationMedian salary
    Office Clerks, General$40,150
    First-Line Supervisors of Office and Administrative Support Workers$60,820
    Bookkeeping, Accounting, and Auditing Clerks$46,000
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$42,860
    Shipping, Receiving, and Inventory Clerks$37,970
    Medical Secretaries and Administrative Assistants$38,400

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Lakeland?

    The median hourly wage for Customer Service Representatives in Lakeland, FL is $17.56, based on BLS OEWS 2025 data. Top earners (90th percentile) make $27.45 or more per hour.

    Is Lakeland above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Lakeland, FL is 14.7% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Lakeland?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,950 per year in Lakeland, FL. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $31,720.