Customer Service Representatives Salary in Pittsburgh, PA

BLS Occupational Employment & Wage Statistics • May 2025 • Pittsburgh, PA

Median annual salary $41,300 -3.6% vs national
Median hourly $19.86
10th percentile $30,650
90th percentile $62,140
Employed locally 20,240
National median $42,830

Compare Customer Service Representatives salary & buying power

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Customer Service Representatives
in
Pittsburgh, PA
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    Salary percentile breakdown

    10th
    $30,650
    25th
    $35,880
    50th (median)
    $41,300
    75th
    $49,310
    90th
    $62,140

    Pittsburgh economic context

    Unemployment rate 3.60% 2024 annual avg • BLS LAUS
    Median household income $73,942 2023 • Census ACS
    Customer Service Representatives salary vs area income 56% Median Customer Service Representatives salary is 44% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Napa, CA $50,910
    Minneapolis-St. Paul-Bloomington, MN-WI $48,030
    Philadelphia-Camden-Wilmington, PA-NJ-DE-MD $45,280
    San Luis Obispo-Paso Robles, CA $44,790
    Grants Pass, OR $44,150
    Lancaster, PA $42,960

    Related occupations in Pittsburgh, PA

    OccupationMedian salary
    Office Clerks, General$43,830
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$42,750
    First-Line Supervisors of Office and Administrative Support Workers$63,140
    Bookkeeping, Accounting, and Auditing Clerks$46,100
    Receptionists and Information Clerks$34,910
    Medical Secretaries and Administrative Assistants$41,990

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Pittsburgh?

    The median hourly wage for Customer Service Representatives in Pittsburgh, PA is $19.86, based on BLS OEWS 2025 data. Top earners (90th percentile) make $28.99 or more per hour.

    Is Pittsburgh above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Pittsburgh, PA is 3.6% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Pittsburgh?

    Entry-level Customer Service Representatives (10th percentile) earn around $30,650 per year in Pittsburgh, PA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,880.