Customer Service Representatives Salary in Scranton, PA

In Scranton, PA, Customer Service Representatives typically earn a median annual salary of $38,820, which is slightly below the national median for this occupation at $42,830. When compared to the local area's median household income of $63,656, it becomes evident that customer service earnings represent approximately 61% of what the average household in Scranton earns annually. This comparison highlights a significant difference between individual earnings in this role and broader household incomes, suggesting that customer service workers might need additional sources of income to match typical household financial levels.

The salary range for Customer Service Representatives in Scranton varies considerably based on experience level. Those at the 10th percentile earn around $29,460 annually, while those at the 25th percentile make approximately $33,730. On the higher end, individuals in the 75th percentile earn about $47,520 annually, and those at the 90th percentile can earn up to $59,220. This substantial disparity is primarily driven by factors such as years of experience, skill level, company size, and additional responsibilities that more seasoned workers may undertake. Entry-level positions tend to offer lower salaries reflecting limited expertise, whereas experienced representatives often benefit from increased earning potential due to their accumulated knowledge and proven performance in the role.