Customer Service Representatives Salary in Toledo, OH

BLS Occupational Employment & Wage Statistics • May 2025 • Toledo, OH

Median annual salary $41,360 -3.4% vs national
Median hourly $19.89
10th percentile $29,100
90th percentile $61,300
Employed locally 3,340
National median $42,830

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    In Toledo, OH, the typical Customer Service Representative earns a median annual salary of $41,360, with an hourly rate of $19.89. This figure falls slightly below the national median for this occupation, which stands at $42,830. When compared to local household income, the earnings of these representatives are significantly lower than the area's median household income of $63,749. The discrepancy suggests that a single representative might not earn enough to support an average Toledo household without supplementary income or additional earners in the family unit.

    Entry-level Customer Service Representatives in Toledo typically start at the 10th percentile salary range, earning approximately $29,100 annually. As they gain experience and develop their skills, there is potential for earnings growth up to the 75th percentile mark of $49,500 per year. Those who reach the top tier, or 90th percentile, can earn upwards of $61,300 annually. The variance in salary within this occupation largely depends on factors such as years of experience, the complexity and size of the employer, regional demand for services, and individual performance and skillset enhancements over time.

    Salary percentile breakdown

    10th
    $29,100
    25th
    $34,740
    50th (median)
    $41,360
    75th
    $49,500
    90th
    $61,300

    Toledo economic context

    Unemployment rate 5.50% 2024 annual avg • BLS LAUS
    Median household income $63,749 2023 • Census ACS
    Customer Service Representatives salary vs area income 65% Median Customer Service Representatives salary is 35% below the area median household income

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Toledo?

    The median hourly wage for Customer Service Representatives in Toledo, OH is $19.89, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.51 or more per hour.

    Is Toledo above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Toledo, OH is 3.4% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Toledo?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,100 per year in Toledo, OH. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $34,740.