Customer Service Representatives Salary in Waterbury, CT

BLS Occupational Employment & Wage Statistics • May 2025 • Waterbury-Shelton, CT

Median annual salary $46,030 +7.5% vs national
Median hourly $22.13
10th percentile $34,620
90th percentile $67,520
Employed locally 2,600
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Waterbury, CT stacks up on salary and cost of living.

Full tool →
Customer Service Representatives
in
Waterbury, CT
vs

    Salary percentile breakdown

    10th
    $34,620
    25th
    $37,960
    50th (median)
    $46,030
    75th
    $56,580
    90th
    $67,520

    Waterbury economic context

    Unemployment rate 3.60% 2024 annual avg • BLS LAUS
    Median household income $86,365 2023 • Census ACS
    Customer Service Representatives salary vs area income 53% Median Customer Service Representatives salary is 47% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    District of Columbia $49,210
    Bridgeport-Stamford-Danbury, CT $48,550
    Hartford-West Hartford-East Hartford, CT $47,300
    Connecticut $47,260
    New Haven, CT $47,100
    Albany-Schenectady-Troy, NY $45,680

    Related occupations in Waterbury, CT

    OccupationMedian salary
    Office Clerks, General $45,300
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $48,590
    First-Line Supervisors of Office and Administrative Support Workers $70,350
    Receptionists and Information Clerks $38,590
    Bookkeeping, Accounting, and Auditing Clerks $53,230
    Shipping, Receiving, and Inventory Clerks $46,510

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Waterbury?

    The median hourly wage for Customer Service Representatives in Waterbury, CT is $22.13, based on BLS OEWS 2025 data. Top earners (90th percentile) make $33.22 or more per hour.

    Is Waterbury above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Waterbury, CT is 7.5% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Waterbury?

    Entry-level Customer Service Representatives (10th percentile) earn around $34,620 per year in Waterbury, CT. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $37,960.