Customer Service Representatives Salary in Albany, NY

BLS Occupational Employment & Wage Statistics • May 2025 • Albany-Schenectady-Troy, NY

Median annual salary $45,680 +6.7% vs national
Median hourly $21.96
10th percentile $35,360
90th percentile $63,740
Employed locally 8,680
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Albany, NY stacks up on salary and cost of living.

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Customer Service Representatives
in
Albany, NY
vs

    Salary percentile breakdown

    10th
    $35,360
    25th
    $38,100
    50th (median)
    $45,680
    75th
    $53,380
    90th
    $63,740

    Albany economic context

    Unemployment rate 3.30% 2024 annual avg • BLS LAUS
    Median household income $86,072 2023 • Census ACS
    Customer Service Representatives salary vs area income 53% Median Customer Service Representatives salary is 47% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    New York-Newark-Jersey City, NY-NJ $48,890
    Buffalo-Cheektowaga, NY $45,770
    Ithaca, NY $45,200
    Syracuse, NY $44,870
    Utica-Rome, NY $44,420

    Related occupations in Albany, NY

    OccupationMedian salary
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $48,250
    Office Clerks, General $43,790
    First-Line Supervisors of Office and Administrative Support Workers $70,070
    Bookkeeping, Accounting, and Auditing Clerks $50,710
    Executive Secretaries and Executive Administrative Assistants $72,420
    Receptionists and Information Clerks $39,630

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Albany?

    The median hourly wage for Customer Service Representatives in Albany, NY is $21.96, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.56 or more per hour.

    Is Albany above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Albany, NY is 6.7% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Albany?

    Entry-level Customer Service Representatives (10th percentile) earn around $35,360 per year in Albany, NY. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $38,100.