Customer Service Representatives Salary in Albany, NY

BLS Occupational Employment & Wage Statistics • May 2025 • Albany-Schenectady-Troy, NY

Median annual salary $45,680 +6.7% vs national
Median hourly $21.96
10th percentile $35,360
90th percentile $63,740
Employed locally 8,680
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Albany, NY stacks up on salary and cost of living.

Full tool →
Customer Service Representatives
in
Albany, NY
vs

    Salary percentile breakdown

    10th
    $35,360
    25th
    $38,100
    50th (median)
    $45,680
    75th
    $53,380
    90th
    $63,740

    Albany economic context

    Unemployment rate 3.30% 2024 annual avg • BLS LAUS
    Median household income $86,072 2023 • Census ACS
    Customer Service Representatives salary vs area income 53% Median Customer Service Representatives salary is 47% below the area median household income

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Albany?

    The median hourly wage for Customer Service Representatives in Albany, NY is $21.96, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.56 or more per hour.

    Is Albany above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Albany, NY is 6.7% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Albany?

    Entry-level Customer Service Representatives (10th percentile) earn around $35,360 per year in Albany, NY. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $38,100.