Customer Service Representatives Salary in Buffalo, NY

BLS Occupational Employment & Wage Statistics • May 2025 • Buffalo-Cheektowaga, NY

Median annual salary $45,770 +6.9% vs national
Median hourly $22.01
10th percentile $34,080
90th percentile $65,790
Employed locally 10,140
National median $42,830

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Customer Service Representatives
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Buffalo, NY
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    Salary percentile breakdown

    10th
    $34,080
    25th
    $37,560
    50th (median)
    $45,770
    75th
    $55,210
    90th
    $65,790

    Buffalo economic context

    Unemployment rate 3.90% 2024 annual avg • BLS LAUS
    Median household income $70,572 2023 • Census ACS
    Customer Service Representatives salary vs area income 65% Median Customer Service Representatives salary is 35% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    New York-Newark-Jersey City, NY-NJ $48,890
    Albany-Schenectady-Troy, NY $45,680
    Ithaca, NY $45,200
    Syracuse, NY $44,870
    Utica-Rome, NY $44,420

    Related occupations in Buffalo, NY

    OccupationMedian salary
    Office Clerks, General $44,260
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $46,700
    Bookkeeping, Accounting, and Auditing Clerks $50,320
    First-Line Supervisors of Office and Administrative Support Workers $66,750
    Receptionists and Information Clerks $38,030
    Executive Secretaries and Executive Administrative Assistants $73,880

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Buffalo?

    The median hourly wage for Customer Service Representatives in Buffalo, NY is $22.01, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.19 or more per hour.

    Is Buffalo above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Buffalo, NY is 6.9% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Buffalo?

    Entry-level Customer Service Representatives (10th percentile) earn around $34,080 per year in Buffalo, NY. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $37,560.