Customer Service Representatives Salary in Utica, NY

BLS Occupational Employment & Wage Statistics • May 2025 • Utica-Rome, NY

Median annual salary $44,420 +3.7% vs national
Median hourly $21.36
10th percentile $31,830
90th percentile $63,500
Employed locally 1,840
National median $42,830

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Customer Service Representatives
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Utica, NY
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    Salary percentile breakdown

    10th
    $31,830
    25th
    $35,930
    50th (median)
    $44,420
    75th
    $52,710
    90th
    $63,500

    Utica economic context

    Unemployment rate 3.80% 2024 annual avg • BLS LAUS
    Median household income $68,830 2023 • Census ACS
    Customer Service Representatives salary vs area income 65% Median Customer Service Representatives salary is 35% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    New York-Newark-Jersey City, NY-NJ $48,890
    Buffalo-Cheektowaga, NY $45,770
    Albany-Schenectady-Troy, NY $45,680
    Ithaca, NY $45,200
    Syracuse, NY $44,870

    Related occupations in Utica, NY

    OccupationMedian salary
    Office Clerks, General $41,600
    Bookkeeping, Accounting, and Auditing Clerks $47,410
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $44,410
    First-Line Supervisors of Office and Administrative Support Workers $63,560
    Receptionists and Information Clerks $36,200
    Shipping, Receiving, and Inventory Clerks $42,310

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Utica?

    The median hourly wage for Customer Service Representatives in Utica, NY is $21.36, based on BLS OEWS 2025 data. Top earners (90th percentile) make $31.44 or more per hour.

    Is Utica above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Utica, NY is 3.7% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Utica?

    Entry-level Customer Service Representatives (10th percentile) earn around $31,830 per year in Utica, NY. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,930.