Customer Service Representatives Salary in Ithaca, NY

BLS Occupational Employment & Wage Statistics • May 2025 • Ithaca, NY

Median annual salary $45,200 +5.5% vs national
Median hourly $21.73
10th percentile $33,250
90th percentile $56,600
Employed locally 680
National median $42,830

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Customer Service Representatives
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Ithaca, NY
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    Salary percentile breakdown

    10th
    $33,250
    25th
    $37,740
    50th (median)
    $45,200
    75th
    $54,610
    90th
    $56,600

    Ithaca economic context

    Unemployment rate 3.30% 2024 annual avg • BLS LAUS
    Median household income $73,012 2023 • Census ACS
    Customer Service Representatives salary vs area income 62% Median Customer Service Representatives salary is 38% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    New York-Newark-Jersey City, NY-NJ $48,890
    Buffalo-Cheektowaga, NY $45,770
    Albany-Schenectady-Troy, NY $45,680
    Syracuse, NY $44,870
    Utica-Rome, NY $44,420

    Related occupations in Ithaca, NY

    OccupationMedian salary
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$47,700
    Office Clerks, General$36,740
    Executive Secretaries and Executive Administrative Assistants$63,650
    Bookkeeping, Accounting, and Auditing Clerks$49,920
    First-Line Supervisors of Office and Administrative Support Workers$61,840
    Medical Secretaries and Administrative Assistants$44,960

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Ithaca?

    The median hourly wage for Customer Service Representatives in Ithaca, NY is $21.73, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.34 or more per hour.

    Is Ithaca above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Ithaca, NY is 5.5% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Ithaca?

    Entry-level Customer Service Representatives (10th percentile) earn around $33,250 per year in Ithaca, NY. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $37,740.