Customer Service Representatives Salary in Hickory, NC

BLS Occupational Employment & Wage Statistics • May 2025 • Hickory-Lenoir-Morganton, NC

Median annual salary $37,480 -12.5% vs national
Median hourly $18.02
10th percentile $27,970
90th percentile $53,030
Employed locally 2,320
National median $42,830

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Customer Service Representatives
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Hickory, NC
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    Salary percentile breakdown

    10th
    $27,970
    25th
    $30,950
    50th (median)
    $37,480
    75th
    $46,760
    90th
    $53,030

    Hickory economic context

    Unemployment rate 3.60% 2024 annual avg • BLS LAUS
    Median household income $60,255 2023 • Census ACS
    Customer Service Representatives salary vs area income 62% Median Customer Service Representatives salary is 38% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Francisco-Oakland-Fremont, CA $56,400
    Manchester-Nashua, NH $48,620
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Durham-Chapel Hill, NC $46,260
    Trenton-Princeton, NJ $45,950
    Providence-Warwick, RI-MA $45,710

    Related occupations in Hickory, NC

    OccupationMedian salary
    Office Clerks, General$37,740
    Shipping, Receiving, and Inventory Clerks$39,780
    Medical Secretaries and Administrative Assistants$37,130
    Bookkeeping, Accounting, and Auditing Clerks$42,840
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$39,820
    First-Line Supervisors of Office and Administrative Support Workers$59,280

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Hickory?

    The median hourly wage for Customer Service Representatives in Hickory, NC is $18.02, based on BLS OEWS 2025 data. Top earners (90th percentile) make $26.54 or more per hour.

    Is Hickory above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Hickory, NC is 12.5% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Hickory?

    Entry-level Customer Service Representatives (10th percentile) earn around $27,970 per year in Hickory, NC. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $30,950.