Customer Service Representatives Salary in Kalamazoo, MI

BLS Occupational Employment & Wage Statistics • May 2025 • Kalamazoo-Portage, MI

Median annual salary $39,440 -7.9% vs national
Median hourly $18.96
10th percentile $29,430
90th percentile $60,560
Employed locally 1,870
National median $42,830

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Customer Service Representatives
in
Kalamazoo, MI
vs

    Salary percentile breakdown

    10th
    $29,430
    25th
    $34,400
    50th (median)
    $39,440
    75th
    $47,620
    90th
    $60,560

    Kalamazoo economic context

    Unemployment rate 4.20% 2024 annual avg • BLS LAUS
    Median household income $70,525 2023 • Census ACS
    Customer Service Representatives salary vs area income 56% Median Customer Service Representatives salary is 44% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Midland, MI $49,930
    Minneapolis-St. Paul-Bloomington, MN-WI $48,030
    Minnesota $47,470
    Milwaukee-Waukesha, WI $47,180
    Northwest Minnesota nonmetropolitan area $46,300
    Southeast Minnesota nonmetropolitan area $45,720

    Related occupations in Kalamazoo, MI

    OccupationMedian salary
    Office Clerks, General$42,490
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$42,850
    Bookkeeping, Accounting, and Auditing Clerks$46,410
    First-Line Supervisors of Office and Administrative Support Workers$64,250
    Shipping, Receiving, and Inventory Clerks$41,570
    Medical Secretaries and Administrative Assistants$40,490

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Kalamazoo?

    The median hourly wage for Customer Service Representatives in Kalamazoo, MI is $18.96, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.09 or more per hour.

    Is Kalamazoo above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Kalamazoo, MI is 7.9% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Kalamazoo?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,430 per year in Kalamazoo, MI. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $34,400.