Customer Service Representatives Salary in Springfield, MA

BLS Occupational Employment & Wage Statistics • May 2025 • Springfield, MA

Median annual salary $45,410 +6% vs national
Median hourly $21.83
10th percentile $34,720
90th percentile $60,680
Employed locally 2,900
National median $42,830

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Customer Service Representatives
in
Springfield, MA
vs

    Salary percentile breakdown

    10th
    $34,720
    25th
    $37,690
    50th (median)
    $45,410
    75th
    $50,980
    90th
    $60,680

    Springfield economic context

    Unemployment rate 5.10% 2024 annual avg • BLS LAUS
    Median household income $70,535 2023 • Census ACS
    Customer Service Representatives salary vs area income 64% Median Customer Service Representatives salary is 36% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Seattle-Tacoma-Bellevue, WA $51,090
    Boston-Cambridge-Newton, MA-NH $49,060
    Manchester-Nashua, NH $48,620
    Santa Rosa-Petaluma, CA $48,150
    Massachusetts $48,060
    Bozeman, MT $47,140

    Related occupations in Springfield, MA

    OccupationMedian salary
    Office Clerks, General $46,540
    First-Line Supervisors of Office and Administrative Support Workers $65,860
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $49,320
    Bookkeeping, Accounting, and Auditing Clerks $50,660
    Receptionists and Information Clerks $39,100
    Postal Service Mail Sorters, Processors, and Processing Machine Operators $51,040

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Springfield?

    The median hourly wage for Customer Service Representatives in Springfield, MA is $21.83, based on BLS OEWS 2025 data. Top earners (90th percentile) make $29.88 or more per hour.

    Is Springfield above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Springfield, MA is 6% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Springfield?

    Entry-level Customer Service Representatives (10th percentile) earn around $34,720 per year in Springfield, MA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $37,690.