Customer Service Representatives Salary in Pittsfield, MA

BLS Occupational Employment & Wage Statistics • May 2025 • Pittsfield, MA

Median annual salary $43,630 +1.9% vs national
Median hourly $20.98
10th percentile $34,450
90th percentile $62,090
Employed locally 770
National median $42,830

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Customer Service Representatives
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Pittsfield, MA
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    Salary percentile breakdown

    10th
    $34,450
    25th
    $36,610
    50th (median)
    $43,630
    75th
    $54,990
    90th
    $62,090

    Pittsfield economic context

    Unemployment rate 4.00% 2024 annual avg • BLS LAUS
    Median household income $72,565 2023 • Census ACS
    Customer Service Representatives salary vs area income 60% Median Customer Service Representatives salary is 40% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Seattle-Tacoma-Bellevue, WA $51,090
    Boston-Cambridge-Newton, MA-NH $49,060
    Manchester-Nashua, NH $48,620
    Santa Rosa-Petaluma, CA $48,150
    Massachusetts $48,060
    Bozeman, MT $47,140

    Related occupations in Pittsfield, MA

    OccupationMedian salary
    Office Clerks, General $45,610
    First-Line Supervisors of Office and Administrative Support Workers $64,060
    Bookkeeping, Accounting, and Auditing Clerks $51,210
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $47,620
    Receptionists and Information Clerks $38,230
    Medical Secretaries and Administrative Assistants $47,690

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Pittsfield?

    The median hourly wage for Customer Service Representatives in Pittsfield, MA is $20.98, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.94 or more per hour.

    Is Pittsfield above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Pittsfield, MA is 1.9% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Pittsfield?

    Entry-level Customer Service Representatives (10th percentile) earn around $34,450 per year in Pittsfield, MA. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $36,610.