Customer Service Representatives Salary in Wilmington, NC

BLS Occupational Employment & Wage Statistics • May 2025 • Wilmington, NC

Median annual salary $36,860 -13.9% vs national
Median hourly $17.72
10th percentile $29,160
90th percentile $55,550
Employed locally 2,830
National median $42,830

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Customer Service Representatives
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Wilmington, NC
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    Salary percentile breakdown

    10th
    $29,160
    25th
    $31,590
    50th (median)
    $36,860
    75th
    $44,950
    90th
    $55,550

    Wilmington economic context

    Unemployment rate 3.50% 2024 annual avg • BLS LAUS
    Median household income $73,687 2023 • Census ACS
    Customer Service Representatives salary vs area income 50% Median Customer Service Representatives salary is 50% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    San Francisco-Oakland-Fremont, CA $56,400
    Manchester-Nashua, NH $48,620
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Durham-Chapel Hill, NC $46,260
    Trenton-Princeton, NJ $45,950
    Providence-Warwick, RI-MA $45,710

    Related occupations in Wilmington, NC

    OccupationMedian salary
    Office Clerks, General $38,240
    Medical Secretaries and Administrative Assistants $38,220
    Bookkeeping, Accounting, and Auditing Clerks $46,340
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $42,740
    First-Line Supervisors of Office and Administrative Support Workers $59,190
    Receptionists and Information Clerks $34,770

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Wilmington?

    The median hourly wage for Customer Service Representatives in Wilmington, NC is $17.72, based on BLS OEWS 2025 data. Top earners (90th percentile) make $27.15 or more per hour.

    Is Wilmington above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Wilmington, NC is 13.9% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Wilmington?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,160 per year in Wilmington, NC. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $31,590.