Customer Service Representatives Salary in Chicago, IL-IN

BLS Occupational Employment & Wage Statistics • May 2025 • Chicago-Naperville-Elgin, IL-IN

Median annual salary $45,820 +7% vs national
Median hourly $22.03
10th percentile $33,730
90th percentile $67,920
Employed locally 81,630
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Chicago, IL-IN stacks up on salary and cost of living.

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Customer Service Representatives
in
Chicago, IL-IN
vs

    Salary percentile breakdown

    10th
    $33,730
    25th
    $37,820
    50th (median)
    $45,820
    75th
    $56,180
    90th
    $67,920

    Chicago economic context

    Unemployment rate 5.10% 2024 annual avg • BLS LAUS
    Median household income $88,850 2023 • Census ACS
    Customer Service Representatives salary vs area income 52% Median Customer Service Representatives salary is 48% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Sacramento-Roseville-Folsom, CA $47,750
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Santa Cruz-Watsonville, CA $47,240
    Milwaukee-Waukesha, WI $47,180
    Durham-Chapel Hill, NC $46,260
    Bremerton-Silverdale-Port Orchard, WA $45,760

    Related occupations in Chicago, IL-IN

    OccupationMedian salary
    Office Clerks, General $45,450
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $49,690
    Bookkeeping, Accounting, and Auditing Clerks $50,390
    First-Line Supervisors of Office and Administrative Support Workers $67,940
    Receptionists and Information Clerks $37,790
    Shipping, Receiving, and Inventory Clerks $46,150

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Chicago?

    The median hourly wage for Customer Service Representatives in Chicago, IL-IN is $22.03, based on BLS OEWS 2025 data. Top earners (90th percentile) make $34.39 or more per hour.

    Is Chicago above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Chicago, IL-IN is 7% above the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Chicago?

    Entry-level Customer Service Representatives (10th percentile) earn around $33,730 per year in Chicago, IL-IN. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $37,820.