Customer Service Representatives Salary in Champaign, IL

BLS Occupational Employment & Wage Statistics • May 2025 • Champaign-Urbana, IL

Median annual salary $39,330 -8.2% vs national
Median hourly $18.91
10th percentile $30,210
90th percentile $62,240
Employed locally 1,510
National median $42,830

Compare Customer Service Representatives salary & buying power

Type a city below to see how Champaign, IL stacks up on salary and cost of living.

Full tool →
Customer Service Representatives
in
Champaign, IL
vs

    Salary percentile breakdown

    10th
    $30,210
    25th
    $35,350
    50th (median)
    $39,330
    75th
    $48,060
    90th
    $62,240

    Champaign economic context

    Unemployment rate 4.20% 2024 annual avg • BLS LAUS
    Median household income $64,558 2023 • Census ACS
    Customer Service Representatives salary vs area income 61% Median Customer Service Representatives salary is 39% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Sacramento-Roseville-Folsom, CA $47,750
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Santa Cruz-Watsonville, CA $47,240
    Milwaukee-Waukesha, WI $47,180
    Durham-Chapel Hill, NC $46,260
    Chicago-Naperville-Elgin, IL-IN $45,820

    Related occupations in Champaign, IL

    OccupationMedian salary
    Office Clerks, General $46,600
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $47,980
    Receptionists and Information Clerks $35,780
    Bookkeeping, Accounting, and Auditing Clerks $47,260
    Medical Secretaries and Administrative Assistants $43,370
    First-Line Supervisors of Office and Administrative Support Workers $62,220

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Champaign?

    The median hourly wage for Customer Service Representatives in Champaign, IL is $18.91, based on BLS OEWS 2025 data. Top earners (90th percentile) make $32.81 or more per hour.

    Is Champaign above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Champaign, IL is 8.2% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Champaign?

    Entry-level Customer Service Representatives (10th percentile) earn around $30,210 per year in Champaign, IL. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,350.