Customer Service Representatives Salary in Rockford, IL

BLS Occupational Employment & Wage Statistics • May 2025 • Rockford, IL

Median annual salary $40,840 -4.6% vs national
Median hourly $19.64
10th percentile $29,840
90th percentile $62,870
Employed locally 2,270
National median $42,830

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Customer Service Representatives
in
Rockford, IL
vs

    Salary percentile breakdown

    10th
    $29,840
    25th
    $35,320
    50th (median)
    $40,840
    75th
    $50,260
    90th
    $62,870

    Rockford economic context

    Unemployment rate 5.60% 2024 annual avg • BLS LAUS
    Median household income $66,571 2023 • Census ACS
    Customer Service Representatives salary vs area income 61% Median Customer Service Representatives salary is 39% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Sacramento-Roseville-Folsom, CA $47,750
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Santa Cruz-Watsonville, CA $47,240
    Milwaukee-Waukesha, WI $47,180
    Durham-Chapel Hill, NC $46,260
    Chicago-Naperville-Elgin, IL-IN $45,820

    Related occupations in Rockford, IL

    OccupationMedian salary
    Office Clerks, General $38,960
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $44,620
    Receptionists and Information Clerks $36,260
    Bookkeeping, Accounting, and Auditing Clerks $46,610
    Medical Secretaries and Administrative Assistants $40,250
    First-Line Supervisors of Office and Administrative Support Workers $64,760

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Rockford?

    The median hourly wage for Customer Service Representatives in Rockford, IL is $19.64, based on BLS OEWS 2025 data. Top earners (90th percentile) make $30.87 or more per hour.

    Is Rockford above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Rockford, IL is 4.6% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Rockford?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,840 per year in Rockford, IL. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $35,320.