Customer Service Representatives Salary in Springfield, IL

BLS Occupational Employment & Wage Statistics • May 2025 • Springfield, IL

Median annual salary $38,160 -10.9% vs national
Median hourly $18.35
10th percentile $29,650
90th percentile $57,110
Employed locally 1,410
National median $42,830

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Customer Service Representatives
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Springfield, IL
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    Salary percentile breakdown

    10th
    $29,650
    25th
    $34,350
    50th (median)
    $38,160
    75th
    $46,040
    90th
    $57,110

    Springfield economic context

    Unemployment rate 4.30% 2024 annual avg • BLS LAUS
    Median household income $74,580 2023 • Census ACS
    Customer Service Representatives salary vs area income 51% Median Customer Service Representatives salary is 49% below the area median household income

    Top-paying metros for Customer Service Representatives

    Metro areaMedian salary
    San Jose-Sunnyvale-Santa Clara, CA $60,830
    San Francisco-Oakland-Fremont, CA $56,400
    Seattle-Tacoma-Bellevue, WA $51,090
    Napa, CA $50,910
    Midland, MI $49,930
    District of Columbia $49,210

    Nearby metros — Customer Service Representatives salary comparison

    Metro areaMedian salary
    Sacramento-Roseville-Folsom, CA $47,750
    Portland-Vancouver-Hillsboro, OR-WA $47,280
    Santa Cruz-Watsonville, CA $47,240
    Milwaukee-Waukesha, WI $47,180
    Durham-Chapel Hill, NC $46,260
    Chicago-Naperville-Elgin, IL-IN $45,820

    Related occupations in Springfield, IL

    OccupationMedian salary
    Office Clerks, General $44,540
    Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $45,850
    Medical Secretaries and Administrative Assistants $41,850
    Bookkeeping, Accounting, and Auditing Clerks $48,990
    Executive Secretaries and Executive Administrative Assistants $69,810
    Receptionists and Information Clerks $36,060

    Frequently asked questions

    How much do Customer Service Representatives make per hour in Springfield?

    The median hourly wage for Customer Service Representatives in Springfield, IL is $18.35, based on BLS OEWS 2025 data. Top earners (90th percentile) make $28.82 or more per hour.

    Is Springfield above or below average for Customer Service Representatives salaries?

    The median Customer Service Representatives salary in Springfield, IL is 10.9% below the national median of $42,830. The national figure is from BLS OEWS 2025 data covering all US metropolitan areas.

    What is the entry-level salary for Customer Service Representatives in Springfield?

    Entry-level Customer Service Representatives (10th percentile) earn around $29,650 per year in Springfield, IL. The 25th percentile — typically workers with 1–3 years of experience — earn approximately $34,350.